| Is
booking online safe?
All online bookings
on Faresaver.com.au are guaranteed by
our privacy policy, that is, no information
will be given to anyone without your
written consent. Payment made online
is through Westpac Online Secure Payment
gateway. This ensures that your credit
card information is scrambled before
even getting submitted over the internet.
Secure servers make it virtually impossible
for unauthorized 3rd parties to access
your personal information.
|
| Do
I have to book online?
No, if you feel more
comfortable booking over the phone or
in person, then by all means feel free
to contact us, and one of our travel
specialists will be glad to assist you. |
| Am
I getting the best price?
Yes, we guarantee
the best price. We've checked the competition
and found that our prices are amongst
the lowest around. Accordingly, we invite
you to browse and compare yourself. |
| Is
it safe to book with Faresaver.com.au?
Faresaver.com.au (Faresaver
Pty Limited) is a registered travel
agency. Faresaver Pty Limited and Sunny
World Travel Pty Ltd have been in business
for over 15 years, providing honest
and reliable service to all our valued
customers. Whether booking online or
over the phone we will do our very best
to make sure your travel plans run as
smoothly as possible. |
| What
happens if a travel agent goes bankrupt?
Faresaver Pty Limited
is a registered travel agent which contributes
to the Travel Compensation Fund. The
fund regulates travel agents, provides
compensation to consumers, and ensures
that travel agents have and will continue
to have sufficient financial resources
to secure the right to trade. So you
can be sure that you will be safe will
you buy your travel arrange from Faresaver.com.au.
For detailed information, please check
on http://www.tcf.org.au/
. |
| How
do I get my tickets?
This all depends on
what type of flight, package or hotel
you book. Generally with tour packages
we will mail you the complete travel
documents including air tickets, hotel
vouchers etc. You may choose to pick-up
your documents in our offices or have
them mailed to you via a registered
mail.
We will mail your completed travel document FREE OF CHARGE.
For airfare only, ticket options are the same as tour packages, however, certain flights are now using e-tickets in which case you will just receive a confirmation email, then you can print the etickets out at your home or office.
At Faresaver.com.au we do our best to deliver tickets the way our clients want them. Please feel free to discuss your ticket delivery options with one of our online travel specialists. Customers who live in the Sydney area are also welcome to come by our office to pick-up their tickets. |
| Can
I cancel my booking?
All bookings, once
purchased by the customer, are subject
to strict cancellation penalties depending
on the tour operators policies, airlines
polices and number of days until departure.
These penalties vary by travel operator
and in many cases the packages can be
100% non-refundable. It is recommended
that you carefully plan your travel
dates and make sure that you have proper
documentation before booking your travel
arrangements. We also highly recommend
purchasing travel insurance. (see next
question). |
| Do
I have to purchase travel insurance?
Yes. We highly recommend
travel insurance and will gladly assist
you in deciding which insurance plan
is right for you. Travel insurance can
protect you and your travel dollars
against unforeseen medical emergencies
and travel mishaps. |
| I
have more questions.
If you didn't find
your answer on our FAQ pages, please
do not hesitate to contact us. You can
do so by emailing info@faresaver.com.au
or by calling 02-9460 1196 or toll free
1300-76 1668. |
We DO NOT charge "Services Fees".
