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FAQ's
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| What is an E-ticket?
An E-ticket (electronic ticket) is used to represent the purchase of a seat on a passenger airline. This form of airline ticket is rapidly replacing paper tickets. Once a reservation is made, an E-ticket exists only as a digital record in the airline computers. E-tickets are convenient, especially for late bookings. You don’t have to worry about tickets arriving in the mail or arranging collection from our office. All you have to do is print out the E-ticket from our website. You can even purchase E-tickets for other people in different locations; just make sure you provide them the official confirmation printout. E-tickets are now available for all international flights. |
| What does the price displayed on Global Flights Search Engine include?
Prices shown on this booking engine are in Australian Dollars and reflect the total number of passengers (including all relevant taxes). Prices are subject to change without prior notice and are only guaranteed when full payment is received. Please note that a booking service fee will be added at the time of ticket purchase (See FAQ 11 for cost details). |
| How do I know if my booking is confirmed?
You will receive a booking confirmation email immediately after you have submitted an online reservation. Please contact us if you have not received a booking confirmation email. |
| When will I receive my eTicket?
You will receive
your e ticket copy by email within 24
hours of payment. |
| What is your Promotional Cash Back offer?
No CASH BACK promotion
at the moment
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| Can I use a payment method other than Credit Card?
Yes. Faresaver accepts payment via Direct Deposit, Cheque or BPay. Please refer to our "Payment Method" page for details.
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| How do I make changes to my journey like stopovers or travel from a different city?
If you make changes to your journey (including stopovers and/or arrival/departures from a different city/country), then please contact us on 1300 761 668. |
| How do I change the dates of my flights?
In order to change any booked dates, you must notify us in writing by either email (bookings@faresaver.com.au), or by fax (612 9460-1197). If you want to change a booked first departure flight, in nearly all situations a ticket reissue will need to be done. Any variations in fare and tax costs for the reissued ticket will be applied. In addition, a re-issue fee will be charged.
Any changes to your booked return flights may be able to be done subject to the terms and conditions of your issued ticket. If you need to change your return flight details prior to departure, then you will need to contact us. Any changes will incur a service fee (See FAQ 11). After departure, you may have to contact the local airline reservation agent for any changes. |
| How do I make special requests?
Special service requests such as: meals, seating, meet & assistance, limousine service etc. can be made in your booking notes area when you are ordering your ticket, or else, via email to bookings@faresaver.com.au. In all situations, 72 hours prior notice to your flight departure is required. Confirmations on special requests are not always guaranteed as each airline handles such request differently. |
| Do I need to re-confirm my flights?
You should reconfirm your flight schedule 72 hours prior to your departure. You can either check out your latest flight schedule via the link in your flight itinerary at https://www.checkmytrip.com. In addition, you may either contact us or the airlines to confirm your flights schedule. |
| What does Faresaver service charges include?
The following services
fees will be applied to your flights
booking (above what the airlines charge)
are non-refundable:
* Date change fee / E-ticket revalidation (after ticketing): $22 /per ticket.
* Ticket reissue fee: $55/per ticket.
* Cancellation before ticketing: $100 / per booking
* Cancellation after ticketing: $220
/ per adult; $220 /per child; $110 /
per infant (if ticket is refundable
by the airlines) |
| Are hotel & car bookings instantly confirmed?
Yes. Please note that you will require a copy of your confirmation email for your hotel and/or car hire reservation when you go to the service provider. |
| When is my credit card charged for hotel & car bookings?
Your credit card details are used to guarantee your accommodation and car hire reservations. Payment will only be deducted once you have either checked-in or checked-out from your accommodation. In the case of car hire, payment will be deducted from either pick up or drop off point of your car rental company. |
| How about hotel and car booking cancellation or Amendment?
If you wish to cancel or make an amendment to your exiting reservation, you should email us at bookings@faresaver.com.au . Cancellations can also be submitted via our online Cancellation Link. A service fee of $22 per booking will be applied in addition to any other charges levied by the service provider. |
| Why does Faresaver offer two different Flights Search Engines?
In order to meet your needs, we offer two flight search engines as follows:
* Special Fare Search Engine - This search engine shows the lowest available prices including airline short term specials; our Faresaver private fares; and companion business and senior business class specials.
* Global Flights Search Engine –
This search engine provides available
flight fares based on your travel dates
and selected airlines. The price displayed
includes total number of passengers
and taxes.
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| Do
I have to book online?
No, if you feel more
comfortable booking over the phone or
in person, then by all means feel free
to contact us, and one of our travel
specialists will be glad to assist you. |
| Am
I getting the best price?
Yes, we guarantee
the best price. We've checked the competition
and found that our prices are amongst
the lowest around. Accordingly, we invite
you to browse and compare yourself.
In addition, our promotional CASH BACK gives you a significant discount on all international flights. You can be sure that every ticket you purchase through Faresaver will be cheaper than the market price.
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| Is
it safe to book with Faresaver.com.au?
Faresaver.com.au (Faresaver
Pty Limited) is a registered travel
agency. Faresaver Pty Limited and Sunny
World Travel Pty Ltd have been in business
for over 15 years, providing honest
and reliable service to all our valued
customers. Whether booking online or
over the phone we will do our very best
to make sure your travel plans run as
smoothly as possible. |
| What
happens if a travel agent goes bankrupt?
Faresaver Pty Limited
is a registered travel agent which contributes
to the Travel Compensation Fund. The
fund regulates travel agents, provides
compensation to consumers, and ensures
that travel agents have and will continue
to have sufficient financial resources
to secure the right to trade. So you
can be sure that you will be safe will
you buy your travel arrange from Faresaver.com.au.
For detailed information, please check
on http://www.tcf.org.au/
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| How
do I get my tickets?
This all depends on
what type of flight, package or hotel
you book. Generally with tour packages
we will mail you the complete travel
documents including air tickets, hotel
vouchers etc. You may choose to pick-up
your documents in our offices or have
them mailed to you via a registered
mail.
We will mail your completed travel document FREE OF CHARGE.
For airfare only, ticket options are the same as tour packages, however, certain flights are now using e-tickets in which case you will just receive a confirmation email, then you can print the etickets out at your home or office.
At Faresaver.com.au we do our best to deliver tickets the way our clients want them. Please feel free to discuss your ticket delivery options with one of our online travel specialists. Customers who live in the Sydney area are also welcome to come by our office to pick-up their tickets. |
| Can
I cancel my booking?
All bookings, once
purchased by the customer, are subject
to strict cancellation penalties depending
on the tour operators policies, airlines
polices and number of days until departure.
These penalties vary by travel operator
and in many cases the packages can be
100% non-refundable. It is recommended
that you carefully plan your travel
dates and make sure that you have proper
documentation before booking your travel
arrangements. We also highly recommend
purchasing travel insurance. (see next
question). |
| Do
I have to purchase travel insurance?
Yes. We highly recommend
travel insurance and will gladly assist
you in deciding which insurance plan
is right for you. Travel insurance can
protect you and your travel dollars
against unforeseen medical emergencies
and travel mishaps. |
| I
have more questions.
If you didn't find
your answer on our FAQ pages, please
do not hesitate to contact us. You can
do so by emailing info@faresaver.com.au
or by calling 02-9439 7222 or toll free
1300-76 1668. |
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LIC
No 2TA4081 - ABN 77 066 557 444 - IATA 0235504 / 0234694 |
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